'Ohana Help Desk
The ʻOhana Help Desk will provide self-service and chat support for families experiencing issues connecting to HIDOE systems remotely from home. The help desk will be able to assist with connectivity-related issues (e.g. network and wifi connectivity), access and security issues, device support (e.g. devices, applications, software updates) and general IT support.
While other school districts provide tech support to families, HIDOE's help desk is statewide and was designed with a higher level of support, with phone support in multiple languages, chat support, and an online portal. The help desk will be able to provide phone support in languages most commonly spoken in Hawaiʻi households – English, Hawaiian, Ilokano, Tagalog, Chuukese and Marshallese.
The 'Ohana Help Desk can be reached
- By phone at 643-DESK (3375) Monday through Friday from 7 a.m. to 8 p.m. and on Sundays from 4 to 8 p.m. The help desk will be closed on state holidays.
- Online 24/7 at ohanahelpdesk.org for self-service support and information.